I ordered five lipsticks for an event I had coming up and when I ordered, shipping said 5-7 business days. The product took 3 WEEKS to get to me. I emailed customer service and asked for a refund after 12 days of not receiving my order since it would not be here in time for my event, and they said they could only refund 10% of my money back (which they still haven't). I finally got my order and tried the lipsticks today, and I do love the product, it is super long lasting. Although I love the product I'm not sure I would order again due to lack of good customer service.
Bottom Line: No, I would not recommend this to a friend
Company Response from Focallure, LLC
Hi Alexandra,
Thanks for liking the lipstick. We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced and I can assure you that we will do our best to solve each and every issue.