I started the buying process on 4/11/18 with a delivery date set for 4/28/18. The week of pick up I called and online chatted to confirm everything was on schedule; every agent said it was all good and the car would be there. I even received two text messages on two separate days. We planned to make the three-hour trip the night before and were on our way when I received a call saying it was "delayed." After pushing they informed me that car had never left Phoenix. WHAT? I called and communicated with several employees, and everyone said it was on schedule. This is unacceptable. BUT things happen for a reason. I ended up purchasing the same model car, a year newer and 5K less miles, and cheaper...and my experience there was AWESOME. Do NOT do business with Carvana!
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
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Company Response from Carvana
Thank you for taking the time to reach out to Carvana and provide us with your candid feedback. Your experience was far less than stellar, and we sincerely apologize that Carvana did not work out. Currently, we have 60 markets throughout the U.S. and are able to deliver within each market’s radius. Before each vehicle is transported from one of our inspection centers, it goes through an additional quality inspection to be sure the vehicle is up to our standards and yours.
Additionally, the transport times need to line up so the vehicle can logistically reach the proper market on time. We are so sorry that this process was unsuccessful in your delivery. We realize Carvana dropped the ball during your car buying journey while you were en route to pick up your dream car. We’re so happy that you were able to find a new ride that met all of your requirements, even if it wasn’t here at Carvana. We really appreciate you taking the time to share your experience, as this is a learning opportunity for Carvana for additional improvements. If you choose to give Carvana another chance in the future, we would love the opportunity to restore your faith in our company.