Jana Valencia
TexasMember since May 2018

Reviews (1)


    • May 6, 2018
    • Verified Reviewer

    Luminess Air

    Rude customer service lady

    Overall Experience:

    Well, my package was returned today due to that fact I had put a PO Box address on it. The system allowed it to be put there. So my package was returned. I paid for the 2-day shipping and called to get my refund. I got into an argument with the lady about getting my money back and to have another package sent. I requested a supervisor after argument. The floor supervisor said they had to receive the package back into the warehouse before they could send me my package, in meantime, they have my money and are withholding my package. Now, mind you, it takes 5 days for them to get it back to their warehouse. Why is no one looking at the orders before they are going out? They know their process and that FedEx does not deliver to PO Boxes. How am I supposed to know it's coming until the email. Really.

    Bottom Line: No, I would not recommend this to a friend

    53 people found it helpful

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