I saw this company advertised on Facebook, so I watched some reviews on YouTube for the Matte Lipstick. This looked like a nice product so I decided to order SIX different colors. A few days after I placed the order (which they state would ship from their facility within 2-5 business days), it was not yet fulfilled.
I have reached out a few times for updates.
The first attempt I was told the "system was down and would need to check back later."
The second attempt I was advised that the order was being processed and their "staff was working around the clock" to ship out orders.
The third attempt I was advised the product had run out of stock (even though at the time of ordering it gave me a 10-minute countdown to reserve the item for shipping).
The first attempt I got an automated email message stating my order had been "submitted for fulfillment."
HOWEVER, my order status STILL shows unfulfilled.
Incredibly disappointed.
The next step I will be asking for a refund, and if I am denied, I will be contacting someone in regards to this company and getting my money back.
Bottom Line: No, I would not recommend this to a friend
Company Response from Focallure, LLC
Hi, Amanda
I am from the customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.