Julie Paris
Livonia, MIMember since May 2018

Reviews (1)


    • May 15, 2018
    • Verified Reviewer

    Focallure

    Disappointed

    Overall Experience:

    The Jenny house Glamour Crystal, it came in a beat up box, items are missing, some kind of red clip? Also, some black thing! It came with directions in Korean, no other stuff, plus I tried to YouTube directions, nothing is in English. I also ordered some Focallure eyeshadow, naked eyeshadow palette in FA-08, and the mirror to the compact is broken!

    This is terrible packaging, plus the products!

    I am very upset and want to send those two products back, but I don’t know how!

    Bottom Line: No, I would not recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Julie,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.


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