I have been in been treatment since 2015 at Smile Direct Club/Smile Shop (they change their name often, they used to be Smile Care Club) located in Nashville, Tennessee. I've been in treatment for three years. I've been wearing the same aligner for ONE YEAR. These aligners are failing apart. My teeth will soon be reverting back to their former state. I cannot imagine the permanent damage this will do to the structural integrity of my teeth and jaw.
I finally received assistance in December 2017 and they agreed to provide me with a refinement kit. I gave them the kit back promptly. It's now been five months after getting run-around and I still do not have the new aligners.
When calling, I get hung up on, and emails go unanswered.
BUYER BEWARE. When you pay upfront, they will take your money and leave you by the wayside, in the middle of treatment, with no recourse. This is a part of my body they promised "care" for. Something that I have to live with daily.
Disclaimer: Please READ your contract! They now reserve the right to stop treatment at any time and just refer your to Invisalign! They will take your money and then not send you the orthodontics you need!
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Smile Direct Club
Hi there, Dena. We would like to confirm that we've updated our Consent and History as many companies do. The information regarding the risks and limitations of our protocol and treatment is not new, nor is the information regarding referrals to Invisalign if the customer's current smile requires treatment outside of our scope. The update made is in relation to a financial change. We are always available to customers to ensure that optimal results are reached, and we sure hope you'll communicate directly so that we can discuss further.