This concept has been interesting to me since I first had seen it. I probably wouldn't have started this process if it were not for my Credit Union being in partnership with Carvana. I know my bank has my best interest. We don't have our car yet, but we just got a week delay in getting it fixed. Our loan application expires the day before. I am hoping we don't experience what many have on here about getting a car that is not listed. I have documented everything in the listing, including screenshots of everything advertised with time stamps. I am glad we get seven days because we are purchasing our second EV and I will go through everything in this car to ensure all is in order.
The customer service is stellar. Right up there with top companies customer service. We are getting this car because we have a two-door and we are adopting my niece who has special needs and having a two-door car is not good for a special needs child who doesn't like small spaces. We need this vehicle to be reliable and honest given. Really hoping for the best. I will update my review once we get the car and try it out. The one thing I don't get is how they say they look it over but then delay because they learned more.
Bottom Line: Yes, I would recommend this to a friend
5 people found it helpful
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Company Response from Carvana
Thank you so much for taking the time to inform us of your experience so far. We are incredibly sorry to hear that your delivery was delayed. This is definitely not a typical occurrence for our customer, nor is it a part of our standard delivery process. We thank you for continuing to believe in us and for your patience, while we try to make things right for you and your family.
We are beyond thrilled that you chose us to be a part of your special journey and hope that we can restore your trust in us once again. We are working with our team to get the vehicle to you as quickly as possible during this logistical delay. We hope to go above and beyond for your delivery and do you right. We want to gain your trust back in Carvana and truly thank you for being part of the Carvana family throughout this experience so far. Thank you Lucas!