Reviews (1)

The worst customer service ever from some girl (or should I say bot?) named Allison. I emailed with a very simple concern regarding my account, and she sends the most boilerplate response back that had absolutely nothing to do with anything I emailed about. When I responded informing her that I didn't feel my question was appropriately answered, she sent back the SAME response with parts of it bolded now as if I was too dumb to read it the first time. She couldn't take just 30 seconds to type out a genuine response back?

I ended up just asking for a refund because I didn't want to deal with this, and her next email to me starts with "Thanks for contacting us. We'd be happy to help!" As if this is the first email she's sending to me. You couldn't take two seconds to at least remove that first line from your boilerplate response?

After a few more email exchanges, she continues to use these boilerplate responses, completely ignoring my request for a refund. It took me calling their hotline number and threatening to sue them to get my refund.

Advice to everyone else: Don't even bother emailing them trying to get support as they obviously do not care about their customers at all. I actually was excited to use BetterHelp and had no plans of canceling, but this experience completely turned me off to them.

My counseling experience, although short-lived, was just so-so, hence why I was reaching out to them. But who knows, other counselors on the platform may be better than the one I was assigned.