I was scheduled to close on my house on the 13th of April 2018 and didn't end up closing until the 23rd of April 2018. Loan originator (Sasha Malcolmson, Assistant Vice President-Loan Origination) was always asking for more paperwork that was provided previously. She was good at telling me I was on a recorded line. I would have to follow up with the title company to see if they received paperwork from NewDay USA. After initially getting set up on my loan, when I would call I would always get the answering machine after and not get a call back except to tell me they needed new documents. My realtor was also having the same issues with getting any kind of response.
I will never recommend anyone to go through NewDay USA unless they want to have a headache for weeks and test their stress level. If I was Thomas C. Lynch, RADM (retired) I would take my picture off any NewDay USA advertisements. Very unsatisfied customer!
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this Review