Juan Chavelas
Juan Chavelas
Salt Lake City, UTMember since May 2018

Reviews (1)

    • May 9, 2018
    • Verified Reviewer

    24 Hour Fitness

    Horrible customer service

    I have used 24 Hour Fitness for over 10 years. I took my friend into my account and I got charged for an annual fee without my knowledge, and they would not give me a refund even when one of the 24 Hour staff authorized that refund. I never saw that refund on my card. The staff gave me the customer number to see what was going on. I called that number and, what terrible customer service they have. The CSR told me that the money is not refundable and said “there is nothing that I can do.” He was very rude and did not even apologize to me. Horrible customer service.

    Bottom Line: No, I would not recommend this to a friend

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