From start to finish, buying my car has been easy-peasy and very pleasant. After I picked out my car on the site, I got a quote for trading in my own car, and it was a VERY fair price.
The actual buying process was done almost completely online, with one phone conversation with customer service and my bank to verify the funds and answer my questions. Carvana customer service (I had 3 different phone calls with them, because I had a lot of questions, not having bought a car in 14 years) is wonderful. They are friendly, knowledgeable, helpful, patient, and kind. I am very impressed with Carvana's staff. I was thrilled to find out they take care of registration and the license plate process for me (I don't have to go to the DMV)!
My car was delivered two hours earlier than anticipated (the driver called me first to ask if I'd like to have it earlier, and of course I did), and then I got to inspect it, and take it for a test drive. The Carvana delivery person was so friendly and nice, and answered all my questions. She went through the paperwork with me, and in less than an hour, I had a car! I have seven days to decide if I want to keep my car, get it inspected, etc.
I would recommend Carvana to anyone. I never felt pressured at any point, and I never got annoying sales pitches or phone calls. I have zero complaints about this whole process.
Bottom Line: Yes, I would recommend this to a friend
3 people found it helpful
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