I did the free trial of Noom and did find the food tracker and self-help articles to be good. I lost 3 lbs, which felt like a success. I really like the caloric density model of food logging, and it helped to never feel deprived.
However, I didn’t continue after the trial because the goal specialist wasn’t anything special. As other people have said, I never knew when she would be available, I waited hours or days to get a response, she didn’t provide any actual advice, and I too wondered if she was a bot. The few messages I got were very cut-and-paste, which makes me think these coaches have way too many clients each.
The most disappointing: I noted in my survey on day one and in a message to my coach that I have an injury that means I can’t exercise for a few weeks. There was no personalization for this (I had a step goal to reach with a broken toe!), and my coach took days to get back to me. For $59 a month, I’d need a lot more one-on-one, personalized contact.
I’d recommend paying that to see an in-person nutritionist or fitness trainer once a month to help you develop real goals that are custom to your actual life.
Bottom Line: No, I would not recommend this to a friend
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