Reviews (1)

I recently had a Vivint Security System installed on 4/24/2018. I began having problems the first day.

Today is 5/14 and I have had three technician appointments canceled on Vivint's end. One technician that was scheduled didn't even work for work for them, the second tech was double booked, and the third tech's car burst into flames (I kid you not, the is what Vivint told me) due to no fault of my own. I did not receive a courtesy call or anything. I used three days of annual leave from work, and they were indifferent. I paid $1,300 total for equipment and was month to month. Vivint is refusing to refund me my $1,300 because I am outside of the three-day decision window. However, it has been less than four weeks and the system has not been fully operational.

The company representatives are very unprofessional and unethical. Their business practices are very questionable. I will never recommend them to anyone.