Reviews (1)

I ordered a trial box and provided them with my prescription that clearly states that it is for astigmatism. They still sent me the trial box and as I had been traveling, I couldn't try them on before they sent me the first order. When I tried them, I realized it was not for astigmatism. I called and Hubble canceled my contacts but told me to return the box for a refund. I waited a month and did not see a refund and had to call; when I did, the customer service said they had received the box, but they refund in bulk so there was a delay, but said she'd issue a refund that day.

When I checked my email, I saw that they just refunded only $25, saying there was a $5 restocking fee and a $3 shipping. I had to call back and explained to the rep that it seems unfair to charge me for these fees when they should've checked my prescription, which clearly says it's for astigmatism. They said there was nothing they could do and that it was my fault for not reading the FAQs, so I said I'll just write a review; they then refunded me the $5 restocking fee, but then did not waive the $3 fee. This seems an entirely incompetent company and poor customer service.