I changed my pharmacy to PillPack over a year ago. At first, they were great. But then things started going downhill. They would send my meds with a handwritten note in the box saying certain meds were not included in the shipment because they needed a refill and couldn’t get in touch with my doctor. They didn’t email or call me beforehand saying they needed my intervention to get the prescription refilled either.
Then, after several emails complaining, they did start calling me. However, it was an every month occurrence of them calling me to call and get the refill. My doctor office said they get calls all the time from pharmacies but has never received a call or fax from PillPack asking for a refill. I also kept sending messages via their smartphone app with questions or issues, but would never get a response back. When I first came on board with them, they would answer me within minutes no matter what time of day or night it was. Then I find out months later that their app doesn’t work anymore, but no one sent an email letting anyone know!
I switched to Simple Meds and love them so far. Oh, and they got in touch with my doctors on the first try.
Bottom Line: No, I would not recommend this to a friend
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