Reviews (1)

I bought my device back in late December 2017 and received it sometime in January 2018.

Unfortunately, the Livia device didn't really do anything to ease my cramps. I get bad cramps every month for most of the month, so I was really hoping for it to alleviate the symptoms. I gave it a try for the duration of my menstrual period plus the days where I would have random cramping.

While it was unfortunate that the device did not work for me, my real gripe was with trying to return the device.

I went to the post office to try and send it back, but Canada Post won't allow you to ship it back because of the battery that is inside. My only option with Canada Post was via boat, which takes 2-3 months and has no way for you to track it. They told me my best bet is to use a courier, so off I went.

I went to the UPS store right by the post office and asked them for a quote to ship to Israel. They said it would be $200 to ship it back. I was astounded. The kind lady at the desk offered to check the prices with DHL as it may be cheaper. It was not.

I checked FedEx and Purolator to see how much it would be to ship with them and it was around $162. There was seriously no way I was going to pay more on shipping that I had on the device itself.

I had emailed Livia customer service and the lady I was conversing with, Nataliya, didn't believe that it actually would cost me $200 to try and ship it back. I emailed them back and forth until I got an email on February 23rd from one of their other customer service representatives who was much more empathetic and said that she would speak with her colleagues and try to find a way for me to get my money back. Almost three months later and that never happened.

I've basically given up on sending the device back and getting a refund, and all I have to say is that if you're in Canada like I am, it really is a gamble. If you do choose to get it, just be aware that sending it back it almost impossible.