My Carvana experience has been lukewarm at best.
While the "viewing" and buying experience was okay, the economical claim of being a good buy, etc. are in a word "stretched."
I purchased a vehicle and based upon the quality claim did three things I will never repeat.
1. The vehicle came with one set of electronic keys - "the local dealership will provide a set and bill us" I was told.
DIDN'T happen. I traveled an hour each way to be told no way. If I wanted to buy a set the Carvana would have to reimburse me. The hassle became too much for someone who bought on convenience.
2. The vehicle had TWO types of tires. Again, VERY disappointing, given Carvana's attention to detail. I had to replace the entire set less than a year later because the tires didn't play well together.
3. Financing? Well, expect a second rate experience. If paying more than the monthly amount, I have to call the company to explain HOW to apply funds and to ensure it's been done. What a horrible company (GO Financial now known as BRIDGEPORT).
So, Carvana, while one CAN buy online, I will never ever recommend to anyone that they purchase from your organization. EVER.
Bottom Line: No, I would not recommend this to a friend
9 people found it helpful
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Company Response from Carvana
We would like to apologize about the experience you have had with Carvana, as we always want to provide a car buying experience that is stress-free for our customers, even a year later. We understand that the number of keys is very important to our customers, and we truly apologize for the hassle that has been caused with attempting to retrieve this second key, as this is typically a smooth process. We would like to take your feedback to provide towards our third party warranty for improvements in regards to this.
All of our vehicles do go through a 150-point inspection where we do check the tires, tread depth and replace them if they don’t pass our standards. However, we apologize if this was missed. We strive to go above and beyond for each customer and understand that we have fallen short for you and your purchase. Thank you for taking the time to reach out to us with an in depth review of your experience. We would like to speak further with you regarding your experience but cannot locate your account. If you could please contact us at 800-333-4554 for any additional questions you may have moving forward, even feedback to provide. We appreciate your time and for being part of Carvana!