So, I finally decided why not try this Scentbird I've been seeing everywhere. OMG! I work in product shipping and I know this company is horrible. I could kick myself for not reading reviews first.
Well, I chose my scents and placed my order my double order. And saw on the website that the products ship within three days. BS! I see that the funds have been taken from my account but no email with a tracking number or anything. So I sent an email. No response. Next day while I'm at work I sent another email. Nothing. I have several email addresses so I needed some assistance retrieving my forgotten password. So when I click the forgotten password link the site says email sent. I check my email and spam. Nothing! I did this twice. Nothing each time.
Needless to say, I am angry. I think it's a poor way to do business and not even provide a customer service number.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from
Hi Candise! We appreciate you leaving this review and I cannot apologize enough that your experience with us was less than stellar. At the time, we do not offer phone support but we're more than happy to help via email support or social media private messages. I can honestly say that in the past year, we've improved tremendously in communication and shipping processes. If you have not received your order or this issue wasn't rectified, email us at socialsupport@scentbird.com (subject line: Cordelia) and we'll be sure to make this better for you.