It was not a good experience with buying a car from Carvana. The point of inspection done by Carvana, which they claim, is not correct. The delivered car has no working instrument display. They claim the number of driven during sale, but there was no proof with odometer disabled. The delivery person revealed the offset by $10,000 miles from the sold value, which was revealed during the smog test (no proof). The tire pressure is low (not inspected) at the time of delivery. The window motors is not lubricated properly, and the rolling down is not smooth.
Overall, it was not a good experience, and I would not recommend Carvana as it is an additional hassle.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
Ashwath, thank you for reaching out to us regarding your experience. We are disheartened to hear that you were unhappy with your vehicles appearance. We take our 150-point inspection very seriously, and the issue relating to your odometer is such a disappointment. We completely understand if this deterred your Carvana experience so far. We had the opportunity to take a look at your account and noticed that we are currently working with you to take care of the odometer mishap.
As far as the window motors and tire pressure is concerned, we truly apologize about this. We are glad you took advantage of the 7-day money back guarantee and have decided to keep the vehicle. However, you will be receiving a call from one of our Executive Resolution Specialists so we can discuss the next steps to fix the issues that you are currently experiencing. We want to thank you for choosing to trust our process and very much look forward to redeeming your faith in Carvana moving forward!