Yevette T.
LouisianaMember since May 2018

Reviews (1)


    • May 24, 2018
    • Verified Reviewer

    BioTrust

    Charged for monthly subscription

    I ordered the trial size paying only the shipping cost of $4.95. I did not sign up for any other products or any monthly subscription service, but I was charged $39.99 for a monthly subscription. I emailed BioTrust about this and was told it had already been shipped out. I was given options as to how I could keep it and continue my monthly subscription service, but I still want to return the product. I could, but apparently with me paying the shipping return cost.

    Do not give this company your credit card number because you will get charged for monthly payments. I read several of the reviews where others are complaining about this same thing being done to them also. I haven't tried the sample size so why would I pay $39.99 for any more product. My next step is filing a complaint with the Better Business Bureau as should all the other customers that have had the same thing happen to them.

    Bottom Line: No, I would not recommend this to a friend

    33 people found it helpful

    Link to this Review
    • May 25, 2018

      Company Response from BioTRUST

      Hi Yevette,

      I hope this finds you in the best of health and spirits. My name is Tim Skwiat, and I am a BioTrust employee. I'm reluctant to read your review and to find out that you're anything less than completely satisfied.

      I have contacted our Customer Service Team, and one of our Customer Care Specialists will be reaching out to you -- if you haven't been contacted already (by the time this response is published) -- to make sure that all your concerns are addressed to your satisfaction. We will take the following actions:

      1. We will refund you $39.99 for the product that you were shipped.

      2. You do NOT need to send anything back.

      3. Any future shipments/subscriptions have been canceled.

      Is there anything else that we can do to assist you? If so, please let our Customer Service Team know, or you may contact me directly at tskwiat@biotrust.com.

      Thank you for the opportunity to serve you, Yevette.

      In Health,

      Tim


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