This company is total garbage! I was initially interested in their products because they are cruelty-free and reasonably priced. The website also claims to have excellent customer service and guaranteed satisfaction. All LIES!
I ordered a matte lipstick and foundation. Both colors looked completely different than how they’re shown online. I contacted customer service (by email because they don’t have a phone number) and received a scripted email back stating that because the makeup has to stay at a specific temperature for hygiene concerns, it cannot be returned. I didn’t ask for a return I asked for an exchange. After selecting the option that the email was sent as a bad response, I received an offer for 15% off my next order. So much for complete customer satisfaction!
Why would I want to spend more money on a site that sells awful products and refuses to correct a situation the way they promised for an unhappy customer? Stay away!
Bottom Line: No, I would not recommend this to a friend
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