Gianna G.
Denver, COMember since May 2018

Reviews (1)

    • May 25, 2018
    • Verified Reviewer


    Waste of time and money! Stay away!

    Overall Experience:

    This company is total garbage! I was initially interested in their products because they are cruelty-free and reasonably priced. The website also claims to have excellent customer service and guaranteed satisfaction. All LIES!

    I ordered a matte lipstick and foundation. Both colors looked completely different than how they’re shown online. I contacted customer service (by email because they don’t have a phone number) and received a scripted email back stating that because the makeup has to stay at a specific temperature for hygiene concerns, it cannot be returned. I didn’t ask for a return I asked for an exchange. After selecting the option that the email was sent as a bad response, I received an offer for 15% off my next order. So much for complete customer satisfaction!

    Why would I want to spend more money on a site that sells awful products and refuses to correct a situation the way they promised for an unhappy customer? Stay away!

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Jul 4, 2018

      Company Response from Focallure, LLC

      Dear customer,

      Thank you for your review. We will do our best to improve our products.

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