Other than the delay in delivery due to some cosmetic repairs, the purchase and delivery of the car went smoothly. Unfortunately, since then, this 2013 Chevy Malibu that I purchased in October 2016 has been a nightmare since then.
The first week it was brought to the dealership because none of the back lighting was working (break lights nor lights for license plate). Approximately one week after that, the tire blew out on the interstate, and there was no spare tire or even a little fix a flat kit in the car for repair. Move forward about two months after that the battery as well as the starter had to be replaced (battery, fine, that is normal).
Now for the last two months the car every few days has to be boosted. I've taken it to the dealership twice, both times I'm told that there is nothing wrong with the car, but I am still standing outside in the heat using jumper cables in the parking lot. The last time was tonight, and it began making clicking noises as well. The dealership replaced the battery two days ago, so it is not the battery. I've only had the car approximately a year and a half; I should not have had this many issues. And now I'm stuck paying for this lemon that I bought from Carvana and am constantly wondering what will happen next with this car.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpful
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Company Response from Carvana
We are so sorry to hear that you have been experiencing continuous issues with your vehicle. That is extremely frustrating, especially given the fact that you only purchased it a year and a half ago. We definitely want to assist you in resolving this issue with your car, to ensure that it is not causing any more headaches moving forward. If you have purchased an extended warranty with Carvana, these problems are likely to be covered under Aeverex, which means you would not have to pay out of pocket!
It sounds like the dealership that you are taking it to may be missing something during their inspection. A lot of our customers find success seeing trusted mechanics! If you have a family member or a friend that knows of one, I would absolutely ask them for recommendations. Again we are so saddened you are having problems with your vehicle and appreciate you taking the time to let us know. If you could, please call us at 1-800-333-4554 and we can try to take a look at your account to provide you with more accurate information! Thank you so much for your patience and we hope to speak to you soon.