Crystal L.
Crystal L.
Washington DCMember since May 2018

Reviews (1)


    • May 25, 2018
    • Verified Reviewer

    SkinnyFit Detox Tea

    Bad customer service

    I ordered a trial of the morning and night detox tea. With the trial it automatically enrolls you in auto ship, so I called to cancel it as soon as I received my tea because I wanted to try it first before I fully committed.

    The first couple of days the tea was great. I could feel myself having more energy and I wasn't as sluggish. However, on about the fifth day it did absolutely nothing. I'm actually almost finished with my first cup of tea and I'm falling asleep while drinking it. I've been using it for almost three weeks and no changes at all. The night detox tea has me feeling like I haven't gotten much sleep when I wake up the next day. Not exactly sure why.

    Now onto the customer service. When I called I asked to cancel my auto ship membership. I spoke to a gentleman and he assured me that it was canceled and I would receive no further packages unless I re-enroll. I even got an email confirming the cancellation.

    However, three weeks after calling I got charged $60! When I called the lady on the phone stated that when I called initially the guy only canceled one of the items on the auto-ship, BUT the email that I received clearly states "We're sorry to see you go and that my SUBSCRIPTION has been cancelled." It also states "You will not receive any further products."

    So now I have to wait 7-10 business days just to get my money back for something that I canceled almost a month ago. I should have stuck with what other people were saying about all of the issues they had cancelling their subscription. I will NEVER order this product again.

    Bottom Line: No, I would not recommend this to a friend

    59 people found it helpful

    Comments (1) Link to this Review
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    • Jan 11, 2019

      SkinnyFit T., Customer Succcess

      Hi Crystal,

      We truly appreciate this feedback from you. We will be using this as a training opportunity for all of our agents here at SkinnyFit. We hold all our agents to a high standard, so we will make sure something like this never happens again.

      We are guaranteeing that your account is canceled, as well as refunded of the $59.95 charge. Once again, we sincerely apologize for any inconvenience this may have caused and we hope to have you a part of the SkinnyFit family again in the future.

      Kevin

      Customer Solutions Manager

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