I received this product as a FREE gift from Aldi. This was absolutely not the case. I was sent a second delivery of the product and a bill for $79.95. I contacted Keranique customer service and arranged the return of this delivery and cancellation of any further shipments. During this lengthy process conducted by an employee whose English was barely understandable, I was bombarded with offers of more product despite the fact that the reason for my call was the dissatisfaction with the process and my clear wish to have no further contact with this company. I acknowledge my gullibility in accepting a supposedly free offer from a high profile retailer, but the attitude of Keranique was totally unacceptable.
Bottom Line: No, I would not recommend this to a friend
18 people found it helpful
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Company Response from Keranique, LLC
Hi Janet, my name is Sarah and I am a Customer Relations Liaison from Keranique. We are sorry to hear about your experience. It is our goal for you to have a rewarding experience with our products and our Customer Service. Please send an email to keranique@keranique.com with your customer information so we can, not only better assist you with your account, but also look into the service that you received. Thank you for making us aware of your experience, and I look forward to working together to find a satisfactory resolution.
Thank you
Sarah
Keranique Customer Relations