I tried to buy a car through Carvana which claims to be easy, but I spent hours on the phone trying to figure out what I needed to do to get the car delivered. Once I had a date set, I thought everything was going nicely. The day of delivery I got a call saying the car did not start and could not be delivered for a week. When the car did come, the tires were shredding on the front and completely bald on the back. The left reverse light didn't work nor did the Bluetooth and the car smelled like mold. I spent four weeks and hours of phone calls with Carvana only to realize I was better off walking into a dealership.
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from Carvana
We would like to sincerely apologize for the poor Carvana experience you had. We understand how disheartening it can be to find out you won’t be getting the vehicle as planned, and further disappointment for the issues it arrived with. It is completely unacceptable that the vehicle arrived to you in that condition, and we are extremely sorry for this. Our vehicles go through a 150-point inspection before it is transported to you, however, the condition the tires were delivered in is not per our standards.
We do see that our Repair Team was in communication with you to replace all four tires, repair the blue tooth, and offer reimbursement for a full interior detail. We understand that you decided not to move forward with Carvana and are glad to see that you utilized your 7-day money back guarantee. We appreciate your patience throughout your purchase and would like to bring you back as a returning customer in the future to regain your trust. We thank you for bringing this to our attention so we can take this specific feedback to our logistics team and inspection centers for accountability.