Janna P.
St. Augustine, FLMember since May 2018

Reviews (1)


    • May 27, 2018
    • Verified Reviewer

    Focallure

    Rip off! Items never shipped.

    I ordered a product almost a month ago and even paid for faster shipping. The shipping listed as ship 2-7 days, after several weeks not receiving, I contacted the company and was told it was being processed still. Asked to cancel the order since it had not shipped and was told I could not since it was being processed. It would be sent in 3-7 days (policy is to pay for return shipping, meaning I’d pay for shipping twice).

    It is now 8 days later, and it still shows processing. I contacted customer service again about this and was told to contact the same people as the first time when I was told no! I explained that I wanted to know other options and was told they did not have the ability to return or refund! I wanted the product, now I just want ALL my money back!

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Link to this Review
    • Jun 5, 2018

      Company Response from Focallure, LLC

      Dear customer,

      We are sorry for the delay. Your order has been canceled and refunded back to your bank account. It can take up to 6 business days to receive the money (depends on your bank).

      ​Thank you and have a nice day!


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