A couple years ago I bought a car in Minnesota, and brought it back to Colorado. It didn't pass emissions here. So I needed to do a trade and get a vehicle I can drive. I found the perfect car on the site, did the credit check, trade info, down payment, signed the paperwork, sent the pics and documents requested. Then, this morning, I get an email at 8:12 AM, while at work, on a Wednesday. Best part of the email? Well, it opened with platitudes about how they hope the process has been good so far. Then DEMAND that I contact them by 9:00 AM, again during the workday, or the deal will fall through. Hmmm. Sketchy much? And they want my money and for me to trust them? Hmmm...no.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
Thank you for taking the time to provide us with your sincere feedback. We are so sorry to hear that there has been miscommunication in regards to our trade-in process. We were not able to accept your trade due to it not passing emissions and a current title error. Our customer advocates were just reaching out to make sure that you were aware and wanted to know how you would like to proceed!
We apologize if we reached you at a time that was not convenient and hope that we can still find a car that works best for you! If you have any additional concerns or questions, we would love nothing more than to help! Please contact us at 800-333-4554 at your earliest convenience.