Kelly R.
Orlando, FLMember since May 2018

Reviews (1)


    • May 29, 2018
    • Verified Reviewer

    PrettyLitter

    Awful customer service and a crap product

    Overall Experience:

    This litter isn't even close to anything they claim it is. It's super lightweight, so it tracks EVERYWHERE. The urine doesn't clump so your poor cat box just gets more and more urine added to it, and it doesn't "mix" in as they claim. The smell is awful, and it absolutely does NOT last for a month. After three weeks, my cat started using my rugs to pee instead of the box full of pee. When I reached out to the company, I got no response except to bill me and send me another bag. I was asking to cancel my subscription. I think it might seriously hurt your cat. Don't waste your time or money.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • Jun 1, 2018

      Company Response from Pretty Litter Inc.

      Thanks for sharing your experience, Kelly. PrettyLitter shouldn't be tracking more than any other litters, but (as you mentioned) our product is very lightweight, so it can sometimes be kicked out of the box.

      PrettyLitter was designed to solve for all the pain points of owning a litter box- a lightweight litter that has health monitoring, low dust, and the best odor control. We take product complaints seriously and will be sure to record your feedback about the tracking and odor control.

      Smelling an odor from your PrettyLitter is a sign that it's time to change your litter, which should occur at the end of the month. Saturation and odor control issues that occur before the end of the month usually mean you don't have enough depth of PrettyLitter to absorb the urine. This significantly decreases the life of the litter and the effectiveness of odor control and health monitoring. We suggest at least 2 inches of depth in your litter box for optimum use.

      If you'd like to give us another try, please reach out to our support team at meow@prettylitter.com. We'd love the chance to give you the experience you were expecting!


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