I just received my first order yesterday. I had to call customer service. I didn't have enough litter. I only had 1 and 1/2 inches, and you need 2 inches. Customer Service really works with you all they can. I was really impressed. So far I really like the litter and am willing to give it a chance. I read reviews today on Facebook and did not like what I was reading. These people are not giving this company a chance. One person said she had three cats and the cats won't get in the litter box because it is soaking wet. She must be doing something wrong. One cat cannot soak a litter box like that in one day. Yes, it is expensive, but as I see it "you get what you pay for!"
Bottom Line: Yes, I would recommend this to a friend
