Reviews (1)

If you have any other option, DO NOT, I repeat DO NOT rent from The Black Tux. I'm still in the middle of a very frustrating situation leading up to my wedding (which is less than ONE WEEK AWAY) due to their incompetent customer service.

My brother received his suit three weeks ago, and it was too large. He went through that online process telling them he wanted a size smaller. Fast forward another week, and the new suit gets here, it is now TWO SIZES TOO BIG. What the heck? My brother has done nothing wrong, and they sent him the wrong size suit. I call customer service, and they confirm it is their mistake and they will fix it. Great! Except that they decide they will only give me free two-day shipping which, due to the Memorial Day holiday, will have the suit arriving the DAY BEFORE THE WEDDING.

This is incredibly stressful. They've already made one huge mistake and what if they make another (which at this point is totally possible given their history) and my brother has no good suit to wear the day of the wedding? I ask for next-day shipping on them. They say they'll charge me $20 for it because "it's coming from another warehouse location and due to the holiday etc. etc." They say that if the suit that arrives on Friday (the day before the wedding) is still the wrong size, they'll give me "priority" next day shipping so the suit will arrive on the morning of the wedding day.

How does this make any sense? Why would you wait to give me next-day shipping at the last minute when you could just give it to me NOW and save your customers the headache and stress? You really think someone planning a big event needs this added on to their stress level? Absolutely incompetent that they were not willing to eat the $20 cost of next-day shipping due to THEIR OWN MISTAKE.

If you have any ability to go with a different suit rental company, DO IT. I would never use these guys again. They made a huge mistake on their end and now want to charge ME to fix it. Completely ridiculous. Do NOT rent from these guys!