I bought a car from these people, a 2015 blue Acura TLX. The car driver side was repainted, the bumper had signs of removal, and it was not installed correctly. They didn't tell me that the car was repainted. And they said it's normal when you're buying a used car. I exchanged a car for a different one, a 2015 white Acura TLX, only to find out later that the second car was repainted too, with clear signs of mismatching panels, and the colors are off. Paint on door handles, dirt under clear coat.
These people buy cars as cheap as possible, and they do know exactly what's wrong, but they don't tell you anything. These crooks charge full retail price for the car that been in some kind of accident, not reported, but eh who'd you repaint bumper, rear quarter panel, rear bumper and door handles? It's clear that car was in some kind of accident, which was not reported to police, that's why Carfax doesn't show anything.
I am really disappointed in these liars. I will be talking to a lawyer about this. They're supposed to disclose things like that.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
We truly thank you for taking the time to leave this review and apologize for the condition of your vehicle. We completely understand your frustrations regarding these cosmetic concerns. Please keep in mind that all of our vehicles are used vehicles, so there will be standard wear associated with them. We try to be as transparent as possible by notating the most prominent features and imperfections, as well as providing the CarFax.
In rare cases when needed, our dedicated repair ream will review cosmetic concerns to determine if they are indeed below our standards. We do stand behind our vehicles, as well as want to do right by our customers, which is why we offer a complimentary 100-day limited warranty with every vehicle. We reviewed your account and these concerns were not brought to our attention. We would be happy to discuss this further with you if you would contact us at 800-333-4554. Thank you for feedback and we hope regardless that you are still enjoying your vehicle!