I put down $500 to hold a car from being purchased by anyone else for 24 hours. The same day, I applied for financing through Vroom. I was almost immediately told that I was not approved for financing, which is fine, but then I received a call later that day letting me know that someone had placed a hold on the car that I wanted. I explained that isn’t possible, because it was on hold for me. The representative said there was no record of that vehicle being placed on hold under my name, so I have no idea where that $500 went.
It took me several phone calls (and unanswered emails) to get any information on when I would receive my refund. It’s been four days now and still don’t have my money back. Customer support is not good, and the company is disorganized. Do not recommend trusting your money with this company.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Vroom, Inc.
Hi Natalie, we're sorry to hear about your experience, as this is definitely not how we want to do business. I will escalate your issue to our customer service team to get an update.
Thanks,
The Vroom team