Kenneth S.
Knoxville, TNMember since May 2018

Reviews (1)


    • Jun 1, 2018
    • Verified Reviewer

    Planet Fitness

    Incompetent billing and staff

    Overall Experience:

    I am a 65-year-old retired military officer.

    I have been a member of Planet Fitness in Dallas, Texas and Knoxville, Tennessee for years. About a month ago I was questioned about my payment of the monthly bill.

    The first thing that happened was the Planet Fitness staff said my credit card expired in 2016 (it is now May of 2018) and that Planet Fitness had not been paid since 2016. Wrong - the credit had not expired, and a history check on my credit card billing clearly showed Planet Fitness had been paid for the last two years. Never the less, I proceeded to let them re-run the credit card, and I was told all was ok.

    This same process happened on my next four visits to the gym. Finally, I said, "let me speak to a manager." The manager comes out and is totally ignorant of the previous events or a process to correct Planet Fitness's billing problem. However, he said he would get it fixed. He DID NOT!

    Now I am receiving automated phone calls from Planet Fitness about this problem and being accused of not paying my bill. I was instructed to call this Planet Fitness by this automated call. When I did return the call - no answer.

    When I called the front desk (as I have done several times), I get another minimum wage, low information staff member who has not a clue.

    On the last call I was instructed, by a staff member, to bring in two credit cards and my bank numbers to put on file. There is not a chance of that happening.

    There are other issues with using this gym to work out. It seems to be a gathering ground for people who like to sit on machines and use their cell phones as opposed to using the machine for exercise. I have also been told I cannot use other equipment not supplied by the gym, for example, weight belts or gravity boots for stretching. On one occasion, I had a staff member come up and tell me I could not lay my sweatshirt on the floor beside me while I used a machine.

    I would not recommend Planet Fitness to anyone. Their handling of billing and customer service leaves a lot to be desired. I am at a loss as to how to proceed/fix the problem. Therefore, I am looking for another gym.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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