I made the rookie mistake of not googling Focallure after seeing an Instagram ad for one of their eyebrow pencils. I fully believe it's a total scam at this point. I placed my order over a month ago, and it still hasn't even shipped yet. I've emailed their customer support reps at least twice a week since then and every time they write back with a blase non-answer that my order "is a bit behind schedule due to the high volume of orders recently received" and that they "really want to get the item shipped as soon as possible too." They even hit me with an "in fact, we have the same goal."
Can I give less than a one-star review? Do not buy from them. You will never get a product.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Focallure, LLC
Dear customer,
We are sorry for the delay. Your order has been canceled and refunded back to your bank account. It can take up to 6 business days to receive the money (depends on your bank).
Thank you and have a nice day!