Reviews (1)

I created an account on Hubble to get a trial pack on lenses. It never gave me an option to enter my power, instead asked for my doctor's name, which I provided. Within two days I got a box of lenses which did not match my power. I contacted Hubble, and the customer care agent told me that we did not send you incorrect power, we sent what you entered and what your doctor approved.

When I told them that there wasn't an option given to me to enter my presentation, then they told that your doctor must have provided that. When I asked them for a proof of what my doctor provided, they had nothing to share. I have astigmatism and nowhere on the registration page is it mentioned that Hubble doesn't provide lenses for astigmatism. When I asked the same thing and told that my doctor knew I have astigmatism, why would he provide an incorrect prescription and the response to that I got was "We don't know, we sent what your doctor approved."

I told them to cancel my subscription and they gave me a number to call in order to cancel. Since my first subscription order was already shipped, the agent told me to return it for a FULL refund and never mentioned about any restocking fee, etc. I sent the box back as soon as I received it but there was no sign of a refund. I contacted them back to ask for a refund and they process a refund of $25 instead of $33. When I asked about why I have not issued a FULL refund, the agent just copied and pasted a part of refund policy from somewhere which you cannot find until you dig deep into their website. "We provide a refund of the product cost excluding $3 shipping and handling costs, less a $5.00 restocking fee."

Trust me, this is no less than a SCAM where they first send lenses with incorrect power and then charge you a restocking fee.