I've been a customer for almost a year now. Regarding the products, they worked better than OK, but, not as fantastically as they purported. I will continue to use them, as they're better than the Olay Regenerist system I was using.
When I called to order my initial kit, I'd researched it online first after seeing it on TV for months. I also quizzed the customer service agent (sounded like he was in India!) regarding recurring shipments and their costs. I mean, really...really...who doesn't ask these kinds of questions?! It's a no-brainer! Even if I hadn't done my due diligence, I would (and did) ask a lot of questions and clarifications of the customer service guy. He tried to double talk me, quickly, but I made him slow down and repeat everything. Those of you who didn't, look in the mirror, you're far too trusting and assumed a lot without verifying you were on the same page as they were (which you obviously weren't).
I do feel badly for you all that have commented about extra charges (you pay in three monthly installments) as well as those of you who unknowingly received your recurring shipment and charges to their card. You learned a costly lesson, but, you now know how to avoid it in the future.
Yes, I do believe the company was a bit more than slick in their conversations with you, but, you were also party to those phone calls. With me, at least, the customer service agents had to summarize all the info at the end of every call (where they spoke very fast!). This is where I asked them to slow down and repeat clearly for me. All misunderstandings were then addressed and fixed. Not to mention, I had the name of the person I was speaking with each time!
I wish you all the best of luck, and sincerely hope that I didn't just screw up my good luck with them!
Bottom Line: Yes, I would recommend this to a friend
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