They are a scam. I ordered a few things from their site on May 4th. Today is June 3rd. Nothing! I have emailed every week and communicated with a person through live chat several times. They keep stalling and refusing to ship or cancel/refund me. They insist the order is in fulfillment hence, why it can never be canceled. But yet, it also never arrives. So, it is basically in fulfillment week after week. What it really means is I have been scammed out of $50.
I have reported them to BBB and apparently, there are loads of claims filed against them for the same exact reason. They take your money and never ship.
I had to get my bank involved. This compay is a fraud. Their ads are tempting, but everyone needs to steer clear.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Focallure, LLC
Hi Lisa,
We have canceled your order and refunded it. We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.