Fanny L.
Fanny L.
Sydney, New South Wales, AustraliaMember since June 2018

Reviews (1)

    • Jun 6, 2018
    • Verified Reviewer


    They are totally scam

    Overall Experience:

    Two months of waiting and I never received anything.

    I sent them emails, more than 10. All they ask is just to wait and be patient. I called DHL, and clearly, they said the sender should have given a refund or resent the packages. Focallure is totally a scam, and now they never reply to my message.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

    Link to this Review
    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Fanny,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

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