The first order I placed was lost, so I didn't receive them when I expected. When I did receive them, one of the pads on the applicator was missing so I was not able to use it to apply my lashes. I did call, and their customer service rep did offer to send me a new one, however, I did not bother. As for the lashes themselves, they aren't as easy to apply as the video demonstrates. Perhaps because I have the full lashes versus the original half lash. I do think they are great quality and I am very impressed with the customer service and follow up from One Two Cosmetics. If it wasn't for the crazy custom and duty charges (I paid $23 over and above the product and shipping), I would try the half lash.
Bottom Line: Yes, I would recommend this to a friend