If you live outside the footprint of Carvana and have to pay the $399 delivery fee, it is just not worth the risk. Their "transparency" will only tell you about a couple of exterior imperfections, just multiply that by 5, and you'll have an accurate number. Their showroom lighting is very misleading - get your car out in the sun, that is after you take a filthy car down to be washed, and you'll see everything. And in the case of my vehicle, the rims had been curb rashed, look closely in the photos...
The delivery took 25 days, so plan on that too, and be wary that the delivery company may damage your vehicle loading and unloading.
Couple other little things - no floor mats, the interior hadn't even been wiped down, and the key fobs needed batteries replaced.
Bottom line is, they purchase lease vehicles at auction, the more abused these vehicles can be, the cheaper they can get them, and turn them around at retail. Pretty sneaky.
Bottom Line: No, I would not recommend this to a friend
11 people found it helpful
Link to this Review
Company Response from Carvana
It sounds like you definitely had a terrible experience getting your vehicle delivered. This is not at all a part of our company values, nor is this a standard occurrence. We are so sorry that we failed to give you the awesome Carvana experience we strive to provide to all of our customers. Thank you for giving us this feedback so we can work on improving our Direct Delivery process. Since you are outside of our local delivery range, we had to utilize a third party transport company to take your vehicle on the journey to deliver to you.
I’m sure it did not arrive in the cleanliness of conditions; however, we always provide our Direct Delivery family with a gift card for detailing due to this fact, since we cannot personally deliver the vehicle to you. We took a look into your account and we do see that we provided you with a reimbursement for your delivery fee due to the extra cosmetic imperfection your vehicle arrived with.
Thank you again for sharing your honest review of your experience, we only hope we could have carried it through as a good one. If you do decide to come back to Carvana in search of a vehicle, we’d like to bring you back as a happy returning customer.