I signed up the first part of May. They took the monies within moments of giving my information, however, it is now the beginning of June, and I still have no fragrance. Two weeks in, I sent emails (the only way to contact them) questioning why I have not seen the products. They responded and said that it was on its way, though the product still hadn't left the warehouse (there has been a total of about eight emails). At week three, they paused my account "so I wouldn't be charged for June before I received May." Guess what, they took money out of my account though I still have not received what I have already paid for. I canceled my subscription. I can say that they are pretty prompt in responding to email.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from
Hi Ashley! Thanks for leaving this review and I'm truly sorry for the confusion and inconvenience caused by this experience. I'm hopeful you've received both your May and June 2018 orders since leaving this message. But if for some reason, you haven't. Email us at socialsupport@scentbird.com (subject line: Cordelia) and I'll be sure to make this right!