Charles C.
Charles C.
Lakewood, CAMember since June 2018

Reviews (1)


    • Jun 9, 2018
    • Verified Reviewer

    Vroom

    Great value and easy process

    Overall Experience:

    I bought a used 2014 Tesla Model S from Vroom.com, and the process was easy. Applied for financing, which was easy, and the car was at my doorstep within 10 days, which was four days earlier than expected. I scored a major deal with my car, which was about 4K-5k below market (compared to local dealers and the Tesla used inventory).

    When the car came, it was a little dirty on the outside, as expected since it was coming from Texas, and was clean inside. The only issue that I have with the car is someone did a horrible wax job on it, and you can see minor swirls on it, but none of my friends notices it until I point it out.

    The reason why I’m knocking one star off is that the title department is slow. It’s been four weeks since I’ve purchased and I haven’t seen my plates or registration yet. I’m not sure why it takes long, but when I called the title department, they seem overwhelmed (people I talked to were nice and professional). I have another four weeks until my temporary Texas registration expires, but really want the title done soon so I can apply for the state rebates available and carpool stickers.

    Bottom Line: Yes, I would recommend this to a friend

    • Jun 11, 2018

      Company Response from Vroom, Inc.

      Hi Charles, thanks for taking the time to provide your feedback. We're happy to hear you had a great experience with Vroom and got an awesome Tesla. The title and registration process can take 6-8 weeks as we have to work with the DMV to process paperwork. As you mentioned, your 60-day temp tag should hold you over until you receive your paperwork. That said, we'd be happy to escalate your concern and get you an update on the status.

      Enjoy your ride!

      The Vroom team


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