Jezzra T.
Jezzra T.
WashingtonMember since June 2018

Reviews (1)

    • Jun 11, 2018
    • Verified Reviewer


    Never received item

    Overall Experience:

    Yes, I placed an order on May 2nd, got an email saying it was shipped May 4th. Well, it's now June 7th. It was shipped from the U.S.; it shouldn't take longer than two weeks, AT MOST. I reached out to customer service and keep getting the runaround. I asked for a refund, and no one will help. Horrible experience. Very upsetting and will never purchase anything again and will spread the word and warn others.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

    Link to this Review
    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Jezzra,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

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