Vroom is not the best company. I love my car and not having to go into a dealership, but there is no customer support what so ever.
First of all, when they delivered the car, the delivery guy locked my keys in my car (in a parking lot at 10 pm) and appeared to be under the influence. Then I was told I would get my plates in 4-6 weeks. After six weeks, I called. It took me five days of calling to get a person on the phone. The person I talked to said I had to get a smog check since I'm in California. I told her no one told me that. I told her my tempory tag is about to expire, and she said that her supervisor will email me the paperwork I need for my smog and that if I send proof of insurance, they would overnight me an extended temporary plate. Well, its been two weeks since then, no email, no return calls after several messages left and emails written.
In about the 20 times I have called, I've gotten one operator who transferred me to another voicemail box. I'm pretty upset, and my temporary tags expire in three days. If I could do this all over again, I would not get a car from Vroom. They don't care about their customers in my opinion. I feel that we are literally spending thousands of dollars, so we deserve to be treated with some respect.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Vroom, Inc.
Hi Linda - we're sorry to hear about your experience with titling and registration, especially after a positive experience with the sale and your car. I believe we connected on another post and escalated your concerns. I was told our team reached out via phone and email two days ago. If this is not the case or you are still in need of a new temporary tag while you complete the smog check, please let us know. This is an area of our business that we are actively working to improve in both process and communication. Again, we apologize for your experience and hope we can help expedite assistance here forward.
Thanks,
The Vroom team