I have been trying to contact BioTrust for over nine months now, both pre and post a purchase. I have emailed them several times using three different personal email addresses in an attempt to get any sort of response. I pulled their support email address off of their official website and even filled a couple of complaints through their on-site customer service. Are they really trustworthy if the only response they ever send is the automated “We'll get back to you”?
I did get one other one asking me to send in a review of the service I received. I never received an actual response. In almost ten months of trying! How am I supposed to “trust” a company that never responds? Seems highly suspicious to me, especially considering their prices.
Bottom Line: No, I would not recommend this to a friend
31 people found it helpful
Link to this Review
Company Response from BioTRUST
Hi Sy,
I'm so sorry to hear that you're having so much trouble getting in touch with us. How have you been trying to reach us? What email address have you been sending to? Have you tried calling us?
With the limited information provided here in your review, I'm not able to accurately locate a customer profile. Can you please email me directly at tskwiat@biotrust.com? I will make sure you're taken care of.
Thank you,
Tim Skwiat
BioTrust Nutrition