Reviews (1)

A friend submitted my information for a "free" coupon for HelloFresh. I was super busy and HelloFresh was not a priority, so I didn't act on the offer. HelloFresh sent me emails and correspondence constantly until I gave in to check it out.

I went to their website and started the process, to evaluate whether or not it was for me. When I got to the point of choosing my food, everything I wanted was going to cost an additional $10. This seemed deceptive, since everything prior to that point had indicated a set price without extra charges. Since the company had broken my trust (in my opinion), and the choices that were included without extra charge were not what I would choose, I decided it was not for me, and never submitted my order.

SURPRISE! I opened my front door to find a HelloFresh box! It has been 90+ degrees, the inside of the box was not cool, one of the cooling gel packs had leaked all over, and since I didn't know what day it came, I had to throw it away. Last night, I happened to look at my PayPal account to find that HelloFresh charged me $59.94 yesterday!

Confused, I called today, and was told that they couldn't do anything for me because the deadline had past days ago! (even though the charge just went through yesterday). So, by the time I was charged, it was too late to do anything about it! I asked to speak to a supervisor, and was told the same - no refund. No partial refund. They won't do anything for me. I asked to escalate to that person's supervisor and was told that they don't take calls.

I was also informed that my account was ACTIVE, so I logged in and canceled it. But they will do nothing to make this right. In the end, I have wasted food and a charge for a service, even though I never completed a request for food. I was also charged an additional $1 for some random reason.