I ordered a Scion TC through Carvana and had it set for pick up June 1, 2018. I got a call and email two or three days before saying the transport was delayed. No problem. I rescheduled for a day or two later.
Another email/call saying there is a part that needs to be fixed on the windshield. I reschedule again. I get a call THE DAY OF, two hours before I am supposed to pick up my vehicle, that it still isn’t ready. I reschedule AGAIN.
I got an email today (2 HOURS BEFORE PICKUP) that the part was ordered the day AFTER I was supposed to pick it up last week and it won’t be ready for another week. Absolutely ridiculous.
The only good thing that came out of this was the $250 check they were going to send me for pushing it back so many times and the rental car they paid for for the weekend before I was supposed to pick up my new car.
I will not order from them again. For those that have had good experiences, you’re lucky.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Carvana
Amie, we want to thank you for bringing these concerns to our attention. The length of the delay on your delivery is completely unacceptable and know that we are so sorry. Even with alternative transportation, we know that this was highly inconvenient for you. Your feedback will be passed along to our Inspection Centers for process improvements. Although you did not move forward with purchasing a vehicle from Carvana, we do hope you are still able to find that perfect vehicle. If you are willing to give us another chance, we would love to turn your experience around!