They sold me a luxury lemon, and they did fix it all until my short term warranty was over. I went back to trade, and my credit score is much higher, and they are giving me unfair terms now with a much higher interest rate and a higher down payment. Why am I being punished?
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
Thank you so much for reaching out to Carvana. We did some digging and tried our best to find your account so we could properly assess your situation. We had some difficulty locating it and really would like to make sure that you are getting the necessary help you deserve!
In regards to our financing, when customers apply for Carvana financing, their terms are based off of 3 things: credit score and history, price of the vehicle, and annual income. The terms you are seeing are purely based off of personal information that was input into our system. Carvana does not play a role in determining what terms customers will receive. We would love to provide some options for you and speak further about these concerns. Please give us a call at 1-800-333-4554 when you have the chance so one of our customer advocates can provide some clarity!