Mel O.
New JerseyMember since June 2018

Reviews (1)


    • Jun 18, 2018
    • Verified Reviewer

    HelloFresh

    Not recommending HelloFresh

    Overall Experience:

    I reached out to HelloFresh as soon as I received an email stating my first box was on the way. I never chose a meal or start date.

    I emailed customer service right away, stating there must be a mistake. I received responses from their customer service that was beyond rude!

    One person even canceled my account without speaking to me, and I asked for a supervisor to reach out to me so we can correct the mistake and this same representative told me that I didn't need to speak with a supervisor and that my card would stay charged. Unbelievable that they would say that to me.

    I do NOT recommend HelloFresh as they are reputable and their customer service needs an extreme makeover.

    I gave them four chances to rectify this problem and they have chosen not to correct it. So I will let the world know how awful they are as a company.

    Choose another company for your meals.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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