Absolutely the worst customer service ever. I was given different answers depending on who I spoke with. Fraudulent information on the website concerning the history of the vehicles. Impossible to reach anyone in charge. I was given the wrong phone number to customer support. I am still waiting for my deposit refund. Worst experience ever!
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Vroom, Inc.
Hi Ryan - we are sorry to hear this. We are focused on being as transparent as possible and communicating throughout the process, but it sounds like we fell short here. If there's specific information you found fraudulent that we can correct, please let us know. Also, if you can message us the name/phone # used for purchase either here or at feedback@vroom.com, we can escalate your situation and get an ETA on your refund. Thanks for the feedback and please let us know if we can help.
The Vroom team